Penobscot Community Health Centers
PCHC Bangor, Adult Wellness Center
Location: 1068 Union Street, Bangor, ME 04401
Telephone Number: 207-404-8181
Hours: Mon-Fri: 7:30 AM – 5 PM
Website: https://pchc.com/location/adult-wellness-center/
Cost: Variable. Accepts MaineCare, private insurance and participates in the Sliding Scale Program
PCHC Brewer Medical Center
Location: 735 Wilson Street, Brewer, ME 04412
Telephone Number: 207-989-1567
Hours:
Practice Appointment Hours:
Monday – Friday: 7:00am-5:30pm
Walk-In Care Hours:
Monday - Friday: 7:00am – 7:00pm
Holidays: 9:00am – 3:00pm
Saturday: Temporarily Closed
Sunday: Closed
Pharmacy Hours:
Monday - Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Holidays: 9:00am – 3:00pm
* All PCHC pharmacies are closed on the following major holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day
Pharmacy Phone Number
(207) 992-4100 option 3
Website: https://pchc.com/location/brewer-medical-center/
Cost: Variable. Accepts MaineCare, private insurance and participates in the Sliding Scale Program
Helen Hunt Health Center
Location: 242 Brunswick Street, Old Town, ME 04468
Telephone Number: 207-827-6128
Hours:
Practice Appointment Hours:
Monday – Friday: 7:00am – 5:00pm
Walk-In Care Hours:
Monday - Friday: 7:00am – 7:00pm
Holidays: 9:00am – 3:00pm
Saturday: Temporarily Closed
Sunday: Closed
Pharmacy Hours:
Monday - Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Holidays: 9:00am – 3:00pm
* All PCHC pharmacies are closed on the following major holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day
Pharmacy Phone Number
(207) 992-4100 option 2
Website: https://pchc.com/location/helen-hunt-health-center/
Cost: Variable. Accepts MaineCare, private insurance and participates in the Sliding Scale Program
PCHC Pediatrics
Location: 6 Telecom Drive, Bangor, ME 04401
Telephone Number: 207-992-2152
Fax: 207-947-0147
Hours:
Practice Appointment Hours:
Monday - Friday: 7:00 am - 7:00 pm
Saturday – Sunday: Closed
Walk-In Care Hours:
Monday - Friday: 7:00am – 7:00pm
Holidays: 9:00am – 3:00pm
Saturday – Sunday: Closed
Website: https://pchc.com/location/penobscot-pediatrics/
Cost: Variable. Accepts MaineCare, private insurance and participates in the Sliding Scale Program
Other Important Info:
Appointments for any of the clinics can be scheduled by calling the individual office, online at https://pchc.com/appointments/ or via the patient portal.
If your family wants you to help them with appointments and other issues at PCHC clinics, it is important that you fill out the Authorization to Disclose Health Information.
Keep a copy of the completed Who Can We Talk To form for your files as sometimes the office staff can’t find it.
School Based Health Clinics
Bangor Schools
Description: All students in any Bangor school have access to the School-Based Health Center which is located at Bangor High School. The clinic provides health care services right in the school. Even if the child has a primary care provider elsewhere, he/she can receive immediate and on-site medical and mental health care at the school-based health center (SBHC). This service is made possible through a program with Penobscot Community Health Care (PCHC). Students do not need to be PCHC patients to use the clinic.
Location: Bangor High School
885 Broadway, Bangor, ME 04401
Telephone Number: 207-404-8247
Contact Person: Sarah Burby
Hours: School Days: 8AM-2 PM
Available by appointment or walk-in
Website: https://pchc.com/location/bangor-school-based-health-center/
Cost: Variable. Accepts MaineCare and participates in the PCHC Sliding Scale Program.
Sports Physicals are $47 and are not covered by MaineCare. To avoid paying a fee for sports physicals, do not schedule an appointment but ask the primary care provider to fill out the forms based on the most recent annual physical.
Other Things to Know: It is best to call ahead to ensure that a provider is available when you plan to go.
It is recommended that you complete the enrollment packet for all students in anticipation of having to use the clinic at a future date. All the forms (except the Authorization to Release Medical Information) remain valid until the student graduates from high school. The Authorization to Release Medical Information form is valid for 30 months. If their primary care provider is not a PCHC provider, an Authorization to Release Medical Information form should be filled out with the primary care provider’s name so that the primary care provider will obtain a record of the visit.
There are plans to open school-based clinics in both the Cohen and Doherty Middle Schools in 2024-2025.
Forms:
SBHC-Bangor-Enrollment_Packet-20220826-fillable-reducedDownload
SBHC-Bangor-Brochure-20220617Download
Brewer Schools
Description: The school-based health clinics provide the same professional medical care as at one of PCHC’s family medical practices. Children do not need to be a PCHC patient to enroll in the school-based health care program. If a child is sick, parents can bring the child to the school clinic instead of a walk-in care clinic. Wait times at the school-based clinic are usually much shorter than elsewhere.
Locations: Brewer High School
79 Parkway South, Brewer, ME 04412
Brewer Community School
92 Pendleton St., Brewer, ME 04412
Telephone Number: 207-992-2393
Hours: School Days: 8:30AM-2 PM
Available by appointment or walk-in
Website: https://pchc.com/location/brewer-school-based-health-centers/
Cost: Variable. Accepts MaineCare, private insurance and participates in the PCHC Sliding Scale Program
Sports Physicals are $47 and are not covered by MaineCare. To avoid paying a fee for sports physicals, do not schedule an appointment but ask the primary care provider to fill out the forms based on the most recent annual physical.
Other Things to Know: It is best to call ahead to ensure that a provider is available when you plan to go.
It is recommended that you complete the enrollment packet for all students in anticipation of having to use the clinic at a future date. The enrollment packet forms are available at the school office. All the forms (except the Authorization to Release Medical Information) remain valid until the student graduates from high school. The Authorization to Release Medical Information form is valid for 30 months. If the student’s primary care provider is not a PCHC provider, an Authorization to Release Medical Information form should be filled out with the primary care provider’s name so that the primary care provider will obtain a record of the visit.
Old Town Schools
Description: A school-based clinic is currently not open but there are plans to open one in the future, hopefully in the 2024-2025 school year.
Other Useful Information:
Most information and forms are on the website at https://pchc.com/
Look under Patient Resources to find answers to most of your questions and find forms.
Affordable Care – PCHC Sliding Scale Program:
Description: This program is for those that do not have Mainecare. The Sliding Fee is a discount program in which visit fees are based on a sliding scale using income and household size. Federal poverty guidelines set limits on the household income for this program.
There is no cost to apply.The visit fees (co-pays) range from $10 – $55 per visit depending on your income and household size. You may also qualify for reduced charges for Dental services.
This program covers healthcare services provided by PCHC and includes visits to your primary provider, mental health counselor, physical therapy, specialty care, or preventive dental care. It does not cover visits to the hospital or other healthcare providers. You must apply to those places to participate in their programs.
Here is a full listing of the PCHC services:
Family Medicine, Pediatrics, Geriatrics, Counseling, Lab services, OMT, Gynecology, Nutrition/Diabetes Education, Psychiatry, Podiatry, Audiology, Speech, Physical Therapy, Walk-In Care Services, Wound Care, Complementary and Alternative Medicine including Chiropractic, Acupuncture, Massage Therapy and Meditation.
To apply, complete the Sliding Fee Program application. Download Application HERE or get one at any PCHC locations or call to have one mailed to you.
Be sure to provide information for all the household members. Bring in or send us proof of income for all your income sources. There is a list of what is needed for each kind of income on the income worksheet included in the Sliding Fee packet. Someone will reach out if additional information is needed.
Can I use this program if I have health insurance? Yes. If you qualify based on household size and income, you can use the Sliding Fee program to reduce your healthcare expenses. It is not necessary to apply if you qualify for MaineCare.
The Outreach and Enrollment team at PCHC can help you look at health insurance options like MaineCare and health insurance through the Marketplace. We can also help you complete applications for help from the local hospitals. Additionally, we can look into prescription help using one of PCHC’s pharmacy programs.
For more information or to find out how you can enroll, please contact a Outreach and Enrollment Specialist by dialing 207-827-6128 and the extension for your site:
- Brewer Medical Center: ext. 1466
- Capehart Community Health Center: ext. 1115
- Dental Center: ext. 2511
- Helen Hunt Health Center: ext. 3078
- Hope House: ext. 2005
- Penobscot Community Health Center: ext. 1115
- Penobscot Pediatrics: ext. 2005
Other Things to Know: Sliding Fee applications are good for 12 Months.
Record all children and spouses that they support even if they are living outside of the U.S.
Useful Links:
Affordable Care – Sliding Scale Program Information
https://pchc.com/affordable-care/
Affordable Care – Sliding Scale Program Application
https://pchc.com/wp-content/uploads/2023/07/Sliding-Fee-Program-Application-2023.pdf
List of low cost drugs at PCHC pharmacy
https://pchc.com/generic-prescription-drug-list/
PCHC Patient Portal
To sign up for the patient portal, you need to contact the provider’s office. For more information about the portal go to the website.
https://pchc.com/patient-portal/
Referrals:
How long does it take for a referral to process?
For the following procedures listed below, referrals are processed in two days. ALL others are processed within 7 days. Please note that once processed the specialty service will reach out about scheduling.
Cardiac consults All CT’s
MIBIs (all nuclear stress tests) All ultrasounds
Treadmills (TMET) All biopsies
Diagnostic mammograms Neurosurgery
Diagnostic colonoscopies Spurwick referral
All MRI’s
The specialty office will contact you directly to set up an appointment.
Test Results:
How can I retrieve my test results?
Please contact the provider’s office directly to receive your results. They may also be made available via the patient portal which can be accessed here: https://pchc.com/patient-portal/
You can also request your medical records by following the request process listed in the records section below.
Medical Records:
Dental & Medical Records Contact Information:
- Click here to make a web-based medical record request through Ciox, our information management service provider
- Ciox customer service phone: 1-800-367-1500
- Ciox fax number: 1-470-589-2006
- Ciox customer service email: service@cioxhealth.com
Things to Know When Requesting Records:
- The patient’s full name
- The patient’s date of birth
- The name of the medical facility
- Other identifiers to help with the search
- PCHC Medical Records has a 30-day turnaround time to process requests submitted.
Resource for Retrieving Immunization Records:
The Maine Immunization Information System (ImmPact) is a statewide immunization information system that stores electronic immunization records. This system is run by the State of Maine Department of Health and Human Services and is free of charge to request one’s records.
The ImmPact Immunization Record Request can be accessed here: